Sage (UK) Limited has taken the decision to retire the email address firstname.lastname@example.org. They want to reassure everyone that support is still there via other means, as follows:
The Help Centre is a digital platform where you can explore trending topics and search for common questions and answers. You can also access guides which cover topics in more depth.
You can access the Help Centre from within Sage 50 or by following this link Help Centre
Sage Q&A Live
You can join free live sessions 9am-5pm Monday-Friday where a Sage expert can answer your query promptly. Again this can be accessed within your Sage 50 Software or by clicking here
My Sage Account
You can log any queries at any time online using your ‘My Sage Account’ and you can also track the progress of your query too.
Sage Support Groups
Sage offers an online forum for customers called Sage City.
Here at Sage Accounts Solutions we have dedicated Facebook support groups to assist you with:
There are thousands of members at hand in our Sage support groups to offer guidance, hints and tips. Come and join our community!
Online Chat or Telephone support
If you have a support contract with Sage then you can access their online chat via the help centre link within Sage 50. Online chat should always be the first port of call before attempting to call the support centre as they often experience high call volumes.
Sage runs free online presentations which can be watched live or on playback. They can be accessed via the help centre, or why not join one of our free weekly Masterclasses? Our Masterclasses cover a different topic each week as chosen by you. The Masterclasses are available to watch on a Wednesday morning at 9.30am and also available for playback. To register for future meeting links and to get access to all the previous recordings, sign up here.
To help you to utilise your software to its full potential, Sage offers over 100 free courses which can be accessed here.
As well as our weekly masterclasses, we can also offer you free Sage 50 Accounts E-learning and Sage 50 Payroll E-learning until the end of December 2020.