Error Message: “The backup has been unsuccessful. Failed to download backup file”

Have you ever received this error message when backing up your Sage 50 Accounts data? “The
Backup has been unsuccessful. Failed to download backup file.”

This may happen when you do not have the necessary permissions to save the backup to the
location you have chosen.

How can you resolve this?

There are a few solutions: –

• The first thing to try would be to right click the desktop icon for Sage on your computer and
run the program as an administrator if you aren’t already doing this.
• Use another log in that has the right permissions to backup to the preferred location.
• Check that the location that you are trying to backup to has sufficient disk space.
• You could also backup to another location that you do have permissions for.

I often get asked for help with error messages in my Sage Lady Academy.

This is a dedicated members only community and membership platform area. We have weekly Sage
Q&A sessions with me to go over your questions and queries live in the group (a lot of people learn
so much by listening to the questions others ask). We also have a weekly Sage 50 Accounts MiniMasterclasses, Quick Tips and monthly Guest Expert Speakers.

We have guides, checklists and templates for you to download straight away e.g., month/year-end
checklists, VAT prep, mileage templates, debt-chase letters. Exclusive member only discounts on any
of our training programs or workshops. And also, a monthly prize draw! Everything from a 1-2-1
session with me, stationery gift sets, books, vouchers and booze! and much more.

Find out more about our Sage Lady Academy here…


“Any advice relating to accounts or tax should be sought from your tax accountant. Sage Accounts Solutions Limited will not be held responsible for any loss or damage caused as a result of the information contained herein.”

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